Shipping policy
Shipping Policy — Hatherstore
At Hatherstore, we are committed to providing a smooth and reliable shopping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.
Please review the information below before placing your order.
1. Order Processing
After you place an order, we begin processing it as quickly as possible.
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, promotional events, high-order periods, or unforeseen circumstances.
Please note that processing time is separate from shipping transit time.
2. Shipping Locations
Hatherstore proudly serves customers across the United States.
Shipping availability and delivery options may vary depending on the customer's location and the products ordered.
3. Shipping Time
Delivery times depend on several factors, including the shipping destination, carrier operations, and product availability.
Estimated delivery times will be provided during checkout or through shipping confirmation information when available.
Please understand that estimated delivery dates are not guaranteed and may occasionally be affected by circumstances beyond our control.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation containing tracking information.
Tracking updates can sometimes take 24–72 hours to appear after a package has been handed to the shipping carrier.
If you have questions about your shipment, please contact our support team.
5. Shipping Costs
Shipping costs, when applicable, are calculated and displayed during checkout before you complete your purchase.
Shipping rates may depend on factors such as:
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Delivery location
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Product weight or size
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Number of items ordered
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Selected shipping method
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Promotional offers
Any applicable shipping charges will be clearly displayed before payment.
6. Free Shipping Promotions
From time to time, Hatherstore may offer free shipping promotions.
The terms, conditions, minimum order requirements, and eligible locations for such promotions will be displayed on our website when applicable.
7. Multiple Shipments
If you order multiple products, your items may occasionally arrive in separate packages.
This can happen when products are shipped from different fulfillment locations or require separate handling.
If your order is delivered in multiple shipments, you may receive separate tracking information where available.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order.
If you notice an error, contact us immediately:
📧 skyquill8@outlook.com
📞 +1 918-376-4748
We will do our best to update the address if the order has not yet been processed or shipped.
Once an order has been shipped, we may not be able to make changes to the delivery address.
9. Delayed Deliveries
While we work to ensure timely delivery, shipping delays may occasionally occur due to:
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Severe weather conditions
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Carrier delays
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Holidays
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High shipping volumes
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Incorrect or incomplete addresses
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Customs or transportation disruptions
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Other circumstances outside our reasonable control
We appreciate your patience if unexpected delays occur.
10. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:
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Checking around your delivery location.
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Asking household members or neighbors.
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Contacting the shipping carrier.
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Contacting Hatherstore support for further assistance.
We will make reasonable efforts to assist you in resolving delivery-related concerns.
11. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and affected item(s) as soon as possible.
Contact our support team with:
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Your order number
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A description of the issue
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Clear photographs of the damaged product and packaging
Our team will review your case and assist according to our applicable policies.
12. Order Changes or Cancellations
If you need to modify or cancel an order, please contact us as soon as possible after placing it.
We cannot guarantee changes or cancellations once an order has entered processing or has already been shipped.
13. Holidays & Peak Seasons
During busy periods, including holidays, major sales, and promotional events, order processing and shipping times may be longer than usual.
We appreciate your patience and understanding during these periods.
Contact Us
If you have any questions regarding shipping or an existing order, please contact Hatherstore Customer Support:
📧 Email: skyquill8@outlook.com
📞 Phone: +1 918-376-4748
Please include your order number when contacting us regarding an existing purchase.
Thank you for shopping with Hatherstore! We appreciate your trust and look forward to serving you.